POPIA privacy information

Lawful purpose

We collect personal information for a specific, lawful purpose: responding to care enquiries, arranging caregiving services and reviewing caregiver applications.

Consent

Our forms ask for your consent before we store and process your information. You may withdraw consent by contacting us, subject to any records we must keep by law.

Minimality and accuracy

We collect only the information we need, and we rely on you to keep the details you give us accurate and up to date.

Security safeguards

Enquiries and applications are stored in a secure database with access controls. Uploaded documents are kept in private storage and viewed only by authorised agency staff.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may lodge a complaint with the Information Regulator of South Africa.